- E-mail info@armstextile.com
- Call Us Now +92-21-36829777
- L - 22 / C Block 22 , F.B Industrial Area, Karachi, Pakistan
Answers to what international buyers most often ask before sourcing with ARMS Textile. If your question is not answered here, contact us and we will respond directly.
About ARMS Textile
Are you a manufacturer or a sourcing company?
ARMS Textile is a textile sourcing company. We work through an affiliated, certified manufacturing partner, handling product development, pricing, quality oversight and shipment coordination on your behalf.
What products do you supply?
Terry towels, bathrobes, bedsheets, and home, kitchen, healthcare and institutional linen, including private label and custom development.
Where are you based, and where do you ship?
We are based in Karachi, Pakistan, and supply buyers in the United States, Europe, Australia, the Middle East and beyond.
How long have you been in the textile business?
ARMS Textile was established in 2010, and we have been supplying quality terry towels and home textile products to clients worldwide for over a decade.
Do you have experience working with large retail buyers?
Yes. Our team has direct experience developing and coordinating programs for established international retail and hospitality buyers. We are happy to share relevant background on a call.
Why source towels and home linen from Pakistan?
Pakistan has a long-established cotton and terry towel industry with a strong local supply chain, from spinning and weaving to dyeing and stitching, which helps buyers get competitive pricing and a wide range of constructions and finishes.
Do you only work with businesses, or also individual buyers?
We work with B2B buyers such as importers, wholesalers, retailers, brands, and hospitality and institutional buyers. Smaller trial orders are welcome.
What time zone are you in, and how do you communicate?
We are in Karachi, Pakistan (PKT, UTC+5). Email is the best way to reach us at info@armstextile.com, and we can arrange calls at a time that suits your time zone.
Products & Brands
Do you have your own product lines or brands?
Yes. Alongside custom and private label programs, we have developed several in-house sub-brands including CottonCubs (kids' towels), VelvetPop (colorful velour), Soft Weave (wash cloth combo packs), Aurelia Home (jacquard towels) and the Vivido Collection (multicolor monogram towels).
What GSM ranges and specifications do you offer?
We offer a wide GSM range across terry towels and bathrobes to suit different price points and market positioning, from lightweight everyday linen to heavier premium hospitality-grade products. Share your target specification and we will match it.
Can you develop a completely new product or design for us?
Yes. Product development is a core part of what we do, from new weaves and colorways to fully custom packaging and branding.
Do you keep stock available, or is everything made to order?
We maintain a stock lots section covering select terry towels and bathrobes for buyers who need faster turnaround, alongside made-to-order production for custom programs.
What types of towels and linen can you source?
Bath towels, hand towels, wash cloths, beach and pool towels, bath mats, bathrobes, kitchen towels and dusters, and bed linen such as bedsheets and duvet covers. Browse our Products pages or send us your requirement.
What towel constructions and finishes are available?
Options include jacquard, yarn dyed, embroidered, velour and plain terry towels, along with different weights and finishes. Tell us your market and price point and we will recommend a suitable construction.
Can I choose my own sizes and weights?
Yes. Sizes, weights (GSM), colors and packaging can be customized to your specification, or matched to a sample you send us.
How do you match colors?
We match colors to your approved reference, such as a swatch or color code, and check shade consistency across production lots. Shade approval is agreed with you before bulk production.
Materials & Sustainability
What type of cotton and yarn do you use?
The yarn and cotton quality depend on the product and target price. Options vary from standard to premium grades. Share your requirement and we will confirm the suitable cotton and yarn in your quotation.
Do you offer organic or recycled options?
Our affiliated manufacturing partner holds GOTS and GRS certifications, so organic and recycled programs can be discussed on request. Availability depends on the product and order volume.
How do you check the quality of towels, such as absorbency and colorfastness?
Quality checks run at several stages, from raw materials to final inspection. Properties such as absorbency, colorfastness, shrinkage and strength can be tested, and test reports are available on request. See our Quality Assurance page for the process.
Certifications & Quality
Are your products certified?
Yes. Our affiliated manufacturing partner holds OEKO-TEX®, BSCI, ISO 9001:2015, MADE IN GREEN, GRS, GOTS and SMETA certifications. Documentation is made available for review ahead of order confirmation.
Can I get certificate copies before placing an order?
Yes. Email info@armstextile.com and we will provide the relevant certification documentation as part of standard due diligence.
Do you offer third-party inspection or quality control?
Yes. Buyers can arrange third-party inspection, or their own, before shipment, and we coordinate access on our end.
Can I request product samples before placing a bulk order?
Yes. Samples can be arranged for evaluation before you commit to a bulk order. Contact us with the specific products you would like to review.
Can I visit the factory or arrange an audit?
Factory visits and buyer audits can be arranged with advance notice. Contact us with your preferred dates.
What happens if the goods do not match the approved sample?
Every order is checked against your approved sample and specification before shipment, so this is rare. If an issue does arise, contact us promptly with photos and details and we will work with our manufacturing partner toward a resolution.
Do you provide social compliance and ethical sourcing documentation?
Our affiliated manufacturing partner holds BSCI and SMETA certifications. Relevant documentation can be shared on request as part of your due diligence.
Ordering & Pricing
What is your minimum order quantity (MOQ)?
MOQs vary by product and customization level. Contact us with your requirements for a tailored quote.
Do you offer private label or custom branding?
Yes. Private label packaging, woven labels, custom colorways and product development are all available.
What are your pricing terms: EXW, FOB or CIF?
We quote EXW and FOB as standard, with CIF available on request depending on destination.
What is your typical production and lead time?
Lead times depend on the product and order volume. We confirm a timeline with your quotation.
Can you accommodate both small trial orders and large-volume programs?
Yes. We work with buyers testing a new market with a smaller trial order as well as established retail and hospitality programs needing recurring large-volume production.
What is the ordering process, step by step?
1) Send your inquiry with product requirements. 2) We share a specification and quotation. 3) Samples are prepared for your approval. 4) You confirm the order and payment terms. 5) Production runs with quality checks. 6) Final inspection, packing and shipment.
How much do samples cost and how long do they take?
Sample cost and timing depend on the product and level of customization. We confirm both when you request samples.
Can you meet retailer labeling and packaging requirements?
Yes. Woven labels, care labels, hang tags and custom packaging can be prepared to your market's requirements. Share your labeling guidelines with your inquiry.
Can you sign an NDA for custom development projects?
Yes. If your project involves confidential designs or branding, we are happy to discuss a non-disclosure agreement before sharing details.
Logistics & Payment
What payment terms do you accept?
Payment terms are typically negotiated per order (for example T/T or LC) and confirmed during the quotation process.
Can you consolidate shipments across multiple product categories?
Yes. One of the advantages of working with us as a sourcing partner is consolidated shipping across your full order.
Do you handle export documentation and customs paperwork?
Yes. We coordinate the standard export documentation your order requires, so you are not managing it from the destination side.
How are orders shipped?
Bulk orders typically ship by sea from Karachi, and air or courier can be used for samples and urgent shipments. We coordinate with your freight forwarder or arrange shipment based on the agreed terms.
How are goods packed for export?
Goods are packed in export cartons, with polybags, labels and carton marking as agreed with you. Palletizing and special packing can be arranged on request.
Which documents come with a shipment?
Typically a commercial invoice, packing list and bill of lading, with a certificate of origin and test reports or certificates available on request.
Who pays import duties and taxes?
Import duties and taxes depend on your destination and current regulations, and are normally handled by the buyer on arrival. We recommend confirming rates with your customs broker, and we provide the documents they need.
Getting Started
How do I request a quote or samples?
Email info@armstextile.com with your product requirements, target quantities and destination. We will respond with pricing and next steps.
Do you work directly with the person handling my account?
Yes. You will have a single, direct point of contact throughout product development, pricing and order coordination, rather than being routed between departments.
Still have questions?
We are happy to walk you through it. Email info@armstextile.com or use our contact page to get in touch.